Shipping & Returns

Shipping Policy

Orders within Egypt are delivered within 7 business days.

Partial acceptance of an order at delivery is not permitted.

You may inspect the products while the courier is present.

We offer worldwide shipping. International shipping charges and customs duties are additional and depend on the destination. International delivery times vary by destination and customs clearance; the domestic delivery timeframe does not apply.

Prices include VAT.

Returns & Exchanges Policy

You may exchange or return products within 14 days of receiving your order, provided you have the original invoice and the products are in their original condition.

How to Request a Return or Exchange

To request a return or exchange, please contact us via:

Email: waheyclotheing@gmail.com
Instagram DM: @waheyfashion

Please include: clear product photos, your order number, details of the items you wish to return or exchange, and the reason for your request (if any).

Shipping Costs

For returns or exchanges where the product is not defective, the customer pays the return shipping costs, except where the law requires us to cover them (e.g. withdrawal due to late delivery).
If the product is defective, Waheyy covers the return or exchange shipping costs.

Defective Products

If a product is defective, customers in Egypt may request an exchange or return for a full refund within 30 days of receipt. The request will be fulfilled at no additional cost within one week of notifying us, with refunds made using the original payment method.

Refunds

For non-defective returns of online orders within Egypt, refunds are made using the original payment method — unless another method is agreed — within no more than 7 days of the product being returned.

Statutory return and exchange rights apply to discounted and promotional items. This policy does not limit any rights provided by applicable consumer protection law.